Privacy Policy

At Earth Marvels ("we," "us," or "our"), your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website and services, you agree to the practices described here.

1. Information we collect

When you visit our store, place an order, or contact us, we may collect:

Information you provide directly: name, email address, shipping and billing address, phone number, and order details. When you create an account in your customer area, we also store your login credentials.
Payment information: payment is processed by our secure third-party payment providers. We do not store your full card number on our servers.
Information collected automatically: when you browse our site, we may collect your IP address, device and browser type, pages visited, and similar usage data through cookies and similar technologies.

2. How we use your information

We use your information to:

Process and fulfill your orders, including shipping and refunds
Communicate with you about your orders, account, and support requests
Provide customer service and respond to your inquiries
Improve our website, products, and overall experience
Send marketing communications, where you have agreed to receive them
Prevent fraud and keep our store secure
Comply with our legal obligations

3. Cookies and tracking

We use cookies and similar technologies to keep our site working properly, remember your preferences, analyze traffic, and measure the performance of our advertising. You can control or disable cookies through your browser settings, though some features of our site may not function correctly without them.

4. Sharing your information

We do not sell your personal information. We share it only with parties that help us operate our business, such as:

Payment processors, to handle transactions
Shipping and fulfillment partners, to deliver your orders
Service providers for hosting, analytics, email, and customer support
Authorities or third parties when required by law or to protect our rights

These partners may only use your information to perform services on our behalf.

5. Marketing communications

If you've opted in to receive marketing emails, you can unsubscribe at any time using the link in any email or by contacting us at contact@earthmarvels.store. Even if you opt out of marketing, we may still send you essential messages about your orders or account.

6. Data retention

We keep your personal information for as long as needed to fulfill the purposes described in this policy, including legal, accounting, or reporting requirements. When information is no longer needed, we securely delete or anonymize it.

7. Data security

We take reasonable technical and organizational measures to protect your information against loss, misuse, and unauthorized access. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

8. Your rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Request a copy of your data in a portable format

To exercise any of these rights, contact us at contact@earthmarvels.store. We will respond in line with applicable law. Customers in the European Union and United Kingdom (GDPR), as well as residents of California (CCPA), have specific rights under their local laws, which we honor.

9. International transfers

We operate internationally and serve customers in multiple countries. Your information may be transferred to and processed in countries other than your own. Where required, we take steps to ensure your information receives an adequate level of protection.

10. Children's privacy

Our store is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Third-party links

Our site may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. The updated version takes effect once posted on this page, with a revised effective date. We encourage you to review it periodically.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Earth Marvels
contact@earthmarvels.store